Field Service Management (FSM)
Field Service Management System is designed to automate, manage, and transform the entire customer service operation. Organisations using the FSM streamline data management and reporting, and significantly improve customer satisfaction and retention.
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The base Field Service Management (FSM) system is a native IBM i Series application. Users can access FSM through corporate LAN/WAN workstation connections or via a wireless connection from the field.
The base application is made up of eight modules plus a reports module with a further nine advance modules available as options.
Acsis also has considerable experience interfacing in to many leading enterprise, financial, manufacturing and distribution applications. Acsis can provide standard Application Program Interfaces (API) to your company's existing E.R.P information systems. These interfaces provide access to customer related files data as well as inventories and management information.
Field Service Management by Acsis Technologies is a single, fully-integrated solution that meets complex demands of managing field staff, service networks, plant, machinery and fixed assets. FSM is extremely versatile and expandable to cover fleets or networks of all sizes across multiple base locations. It capably handles service calls, project and repair shop activities, asset management as well as sales and quotations.
All contractual, inventory and billing requirements can be fully integrated in to these activities providing a smooth, seamless answer to service fleet management. With the ability to be provided in any language or currency, Field Service Management is a truly international system already proven in some of the world's most competitive markets.
Your Central Control Panel
The cornerstone of Field Service Management is the DispatchBoard, better known as "DBoard". DBoard enables call centre personnel or dispatchers to monitor and track service calls and view the status of all service requests (both unassigned and assigned) on one screen. As a service request is processed, the colour of the order changes on DBoard, reflecting the status update.
To ensure service objectives are met, DBoard notifies you when scheduled service time commitments are in jeopardy of being missed. The system also ensures that service calls are assigned to service representatives with the appropriate skill sets. With DBoard, dispatchers and call centre personnel are more efficient and can provide customers with improved levels of service.
Host Application Integration
ACSIS also has considerable experience interfacing to many leading enterprise financial, manufacturing, and distribution applications. ACSIS can provide standard Application Program Interfaces (API) to your company's existing E.R.P. information systems. These interfaces provide access to customer-related files and data as well as product inventories and management information.
